Guaranteed Ride Home

BATMA is proud to partner with the Atlanta Regional Commission’s RideSmart to provide the Guaranteed Ride Home (GRH) Program to Buckhead commuters. The Guaranteed Ride Home program provides a safety net for those who use alternative forms of transportation and gives commuters the peace of mind to leave their car at home.

The Guaranteed Ride Home program (GRH) provides commuters who carpool, vanpool, walk, bike or take transit to work with up to five free taxi rides home or to their car in the event of one of the following emergencies: 

• You, your immediate family member, or your commute partner(s) become ill
• You or your commute partner(s) have to work mandatory unscheduled overtime
• You or your commute partner(s) have to leave work early 

For a commuter to be eligible to use the Guaranteed Ride Home Program, they must have arrived at their worksite using a mode other than driving alone and be enrolled in the Guaranteed Ride Home program.

Guaranteed Ride Home Program Enrollment

Commuters are required to complete and sign the Guaranteed Ride Home Enrollment Form for program eligibility.  Commuters must sign and complete this enrollment form annually since program eligibility will expire each year on December 31.  Commuters may fax or mail completed enrollment forms directly to RideSmart at 404-463-2288 (Fax) or 40 Courtland Street NE Atlanta GA 30303. Commuters will not be eligible for the Guaranteed Ride Home program until an enrollment form has been completed.

*Download and complete the Guaranteed Ride Home Enrollment Form 

Using the Guaranteed Ride Home Program

Commuters that need a Guaranteed Ride Home will call the RideSmart (1-877-433-3463) office directly to have a ride arranged at anytime.

Guaranteed Ride Home FAQs

What is the Guaranteed Ride Home program?
The Guaranteed Ride Home (GRH) program provides commuters who carpool, vanpool, walk, bike or take transit to work with up to five free rides home (taxi or rental car) in the event of an approved emergency.

How do I enroll in the Guaranteed Ride Home program?
 By downloading, completing, signing, and submitting the Guaranteed Ride Home Enrollment Form to RideSmart.

Who do I call if I need a Guaranteed Ride Home?
Commuters will contact the RideSmart (1-877-433-3463) office to obtain an authorization code and to have their ride arranged.  Participation cards are no longer necessary.  

What if I am already enrolled in the Guaranteed Ride Home program?
Commuters are required to complete and sign the Guaranteed Ride Home Enrollment Form on an annual basis in order to participate, regardless if they are currently enrolled. Program eligibility expires each year on December 31st.

Who is eligible for the Guaranteed Ride Home Program?
Any employee that arrived at their worksite that day utilizing an alternative commute mode and has a valid emergency (see below) and is enrolled in the GRH program.

What if I need to use the Guaranteed Ride Home program and I am not currently registered? 
You can register for the program during normal business hours 7:30am to 5:00pm (Monday through Friday) by completing, signing and faxing the enrollment form to RideSmart (Fax: 404-463-2288).  Upon enrollment a ride will be authorized.

What are valid reasons for using GRH?

• You, your immediate family member, or your commute partner(s) become ill
• You or your commute partner(s) have to work mandatory unscheduled overtime
• You or your commute partner(s) have to leave work early 

What are some invalid reasons for using GRH?

• When an employee needs to run a personal errand.
• When an employee has a pre-planned medical appointment.
• When an employee works late not but it is not mandatory unscheduled overtime.
• When their vehicle is not running properly.
• Scheduled Overtime

How many times can I use GRH program?
Commuters are eligible for five, nonconsecutive, unscheduled events between January 1 and December 31 each year, regardless of when the commuter enrolled in the program.

Where can I go if I need to use the Guaranteed Ride Home program?
You will be provided with a ride to your car or to your home.

I never received a Guaranteed Ride Home (GRH) card in the mail after registering for the GRH program.
Program participation cards are no longer necessary and will not be sent to GRH program participants after enrolling in the program.

Other Questions?
Please contact RideSmart at 1-877-433-3463 or email.